Stephanie M.

I wish I could give zero stars. So, when I first got the hair it was not in any silk packaging and looked dry and frizzy bit the rep did not get me another product. I had the product installed and got a call for the week follow up and was asked how the hair was. I replied with "the hair is ok." And was told to come to the store for them to look at it. I work as a traveling lab tech so that is extremely hard. I contacted customer service and received an email and told them about the horrible quality of the hair and they insisted it was on how the product was installed. (What does installing the hair have to do with the quality of the hair?)
I let them know that the hair gets matted very easily, is extremely dry, tangles even after detangling. I was told that I needed to go back to the store and have them deal with it. Noone has reached out to me and now I wasted $1200. Do not purchase from them!