Stephanie T.

I received a delivery a week ago and the issue I had was how the delivery driver delivered my box. They put the box into an Amazon lockbox. The cold items are on the bottom and the box was upside down. All my veggies were damaged. I called the company and they did a discount to my order. I explained to them they needed to deliver the box to my home. The note was and is on my account. Here we are week two and the same issue this week. I spoke with a customer service representative (Catalina) and she was by far the rudest person I have ever met. I asked to speak to a supervisor and she said it would take 24 hours to speak to a supervisor. I said why do I have to wait to speak to a supervisor? You didn't wait to take my money. I kept insisting for a supervisor and the conversation just escalated. I didn't want a credit I wanted them to ensure me the delivery driver would deliver my box to my residence. This has happened twice and still no resolve. To top it off there ia a post in the lockbox room stating food deliveries are to be taken to the resident. It takes me almost 20 minutes to get the box out of the lockbox. I have yet to speak to a supervisor. I am just going to cancel my subscription. Totally ridiculous.