I contacted these guys on May 19,2023 to order drawstring bags for a family trip. I created a dispute with Amex because their billing comes as a different name that I didn't recognize. They contacted me to cancel the dispute, which I did and sent them confirmation. Since then I have have received multiple emails saying they have opened tickets to find out printing info which was selected at purchase and to say they never received the cancelation. The full payment has been paid to the since late May by AMEX. Still nothing has arrived so I called and again was told they don't have the dispute cancellation which is bull$#*! because they were paid. Now they won't refund my money or cancel the order without more documentation. DON'T order from these guys. They will give you the run around and attempt to keep your money. UPDATE: Filed another dispute with American Express. Why would it take anymore documentation to get your own money back when the order is canceled? Should be easy if they were customer oriented.
Hello, We apologize for the inconvenience. Please note that your dispute was still shown as active on our dispute portal. We contacted STRIPE saying that you withdrawn the chargeback & they asked us to provide a letter of withdrawal from the cardholder (that they've received from their bank). We contacted you back for a screenshot or a documents showing the card issuer withdrawn the chargeback. However, we have not heard back from you.