Stephen H.’s Reviews of Powtoon & more

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“No compassion, robotic response from customer services. Expensive, just about the money. Update”

7/1/20

• Updated review

To update my last review I've now managed to get some type of refund for my annual plan but they charged me $190 for one month (no explanation of why so much was offered). In the end, I was happy to take a partial refund since that's at least something. They did let me keep my plan for the remaining months in return for accepting a lower partial refund, for the sake of $40 I accepted. I think that for anyone looking to cancel, be refunded or have payments that were taken for another year returned etc, you may be facing an uphill struggle. Be mindful of this when buying and consider alternatives with a more robust customer service reputation.

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“No compassion, robotic response from customer services. Expensive, just about the money.”

6/29/20

• Previous review

I purchased the annual Pro plan in April 2020. I've only tested the software once or twice but then due to COVID-19 and the global lockdowns, my business launch has been put on hold until further notice (so I haven't been using the software at all). I contacted Powtoon customer services today to ask for a partial refund due to my situation and the uniqueness of the global impact of lockdowns. Their reply was a flat no and referred me to the terms and conditions before unsarcastically asking if there was anything else they could "help" me with. There's no way I will be a return customer and would advise everyone else to keep away. There are a lot of better value services offering similar or more and for less money.

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