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My question was very specific regarding the location of a vacuum line on my Mercedes. I provided very detailed information, including pictures. The mechanic assigned to answer the question was not experienced or familiar with Mercedes. He provided documentation for the vacuum system but for a complete difference Mercedes engine. After a day, he opted out, and a new mechanic contacted me. This mechanic was also not experienced or familiar with Mercedes. After wasting another few hours with this mechanic, I called it quits and moved on.
The part didn't fit my engine, even know I gave them my year model and all the required details. No live customer service. It took over a day to get a response. "Unfortunately we do not have Technical support. But this part does have restrictions on it as specified in our catalog" The catalog isn't available for the customers to see, and they never mentioned restriction while I was making the purchase.
I'll never buy from them again.
Products used:
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Stephen M.'s review of autohausAZ earned 2 Very Helpful votes
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Great service person. Don't understand why the is a forty dollar charge on my credit card?
It is very misleading. I asked questions before entering in credit card details as they hooked me...
Hello Stephen,
Thank you for letting us know and we're sorry for your experience.
We'd like to look into your account and address any pending concerns, please reach out to us so we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-439-3643 ext 18