Stephen M.

Friends - My strongest warning to you in doing business with Kayak and recommendation that you utilize a different service such as Priceline. I booked a hotel through Kayak and received confirmation on it; however, the hotel did not receive the information as Kayak and the 3rd party it utilized did not send it. I attempted to contact Kayak but their phone support was closed. I wanted to contact the 3rd party but it was an international number to Singapore and would have cost me $2.90/minute to call. I wrote them an email but did not receive contact so I had to pay again to the hotel directly (otherwise I would have to leave at 10pm at night and look for another hotel or hope that a miracle would happen and the booking go through). Both workers asked if I used Kayak and then stated that Kayak is non-reputable/inconsistent and to utilize other services such as Priceline as they handle all bookings themselves and actually have a phone number you can call for support 24/7.