I ordered several gifts from 32 degrees were delivered to the recipients in a timely manner. I placed an order for myself and it's been in Independence KY for the last ten days. FedEx says contact the shipper, shipper says this happens with FedEx. FedEx rep actually gave the phone number for St Judes Childerns Fund when I insisted on a phone number for 32 degrees. I'd have to lay most of the blame at FedEx's door. They really don't care