Steph K.

Scam! I feel so dumb, but I got scammed over a bookcase. Made the order, never got a confirmation email (of course payment went through SUPER quick via Square), so I emailed them and their server rejected it for the 48 hours my provider tried to send it. Told my bank who disputed the charge and sent me a whole new card. Now I'm waiting for my card that I need in a few days for automatic payments, and a bookcase we're 98% sure isn't coming.

You know the movie scenes where everyone is scrambling to shred documents? Well, I assume that's what every FedEx hub resembles; just a veritable sh*tshow. Every freaking package gets lost or broken or whatever the heck is happening since there is zero transparency on why I wait all day for a delivery, to just be "informed" around 10pm in the tracking there's been a delay and will be receiving my package a week later... or however long it takes to order a new one, right? Get your poop together, FedEx. It's not like you're brand new smh

60% of the time, you won't receive the products you paid individual (and more expensive than the product) shipping and waited a month for from China. The other 40% will be wrong, similar, broken or USED. I received an open and used eyeshadow. They don't have an option for open or used, so I chose a random return reason for their chat bot, then provided an explanation and pictures of the open, used and wrong product. SIX days later, the guy tells me it is what I ordered (based of the chat bot option) and says have a good day. I've kept 3 of 12 orders, never received 4/12, and the rest was garbage. 0/10 would not recommend.

Come for the deals, stay for the incompetence.
Why would someone not be able to deliver because a business is closed then try at the same time or later the next day? Until of course it's just undeliverable and they return it. I'll tell you why; because NOBODY reads the delivery instructions the "customer service" insists you add. If I am to ever order through this horrible company again, I have to utilize a location convenient for them, ie a hub locker. Drive to pick up what I paid to have delivered, because apparently your entire company is illiterate. So why shop online for subpar items that you still have to drive to get when you can just drive to get better stuff the same day for less?

Want to pay a monthly membership for disappointment, increasing anger and impatience? Ipsy! It takes a literal month to get your products, and when they do finally come, there's broken, half empty or just would never use stuff packed in an alright makeup bag. Hated it so much I declined the offer of a free month... I think mostly because it gives me heartburn to see it just sitting a couple states away for weeks in the tracking status. Cheap, unwanted products that take longer than shipments from China. No thanks.