steph l.

This was by far the worst shopping experience I have ever had. I ordered a custom fit prom dress, and what i received was a dress two sizes to big. I contacted the company immediately after trying it on with regards to returning it, and the whole process of proving the dress did not fit me was ridiculous. First they asked me to send pictures of the dress, showing it did not fit me. That was easy enough. Then they asked for me to send pictures of my measurements, which was a tad more inconvenient. This process took me about a week because they neither responded promptly nor asked for everything they needed at once. After doing all of this, i was sent a basic response saying that if I would keep the dress, they would give me a 6% refund of what I paid and a coupon code for future purchases on that site. My dress in total cost roughly $170 U.S. dollars, so 6% of that would be $10. At this point, I was infuriated. I insisted that I wanted to return it and I did not merely want a discount. Then I received an off-script response from someone who clearly did not speak English as their first language. In this email, the representative said, and I quote, If you return them, you need to pay the high postage and tax, also they are easy to be missing on the return way. And you will take the full responsible for the return. And it is not cheap. So how about we refund you the 6% and you keep all the items. I asked them for their return address early yesterday morning and I have still yet to hear back from them. If you havent ordered from this site yet, dont. They are rude and they do not honor their return policy like they say they will. My custom fit dress was way too big and this website tried to bully me into keeping it. To add insult to injury, the dress I ordered was not anything like the quality the picture showed. I was willing to live with it until spoke with a local tailor who claimed that it would cost about $180 to alter everything, and it still would not be what I wanted. So now I am a month away from prom with no dress and Im in a battle with this awful website to get a return address.