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Steve A.

Contributor Level

Total Points
83

1 Review by Steve

  • SD Bullion

6/14/23

So, my wife ordered silver for the kids and when we went to pay, their site would not take my payment. At the time, we were just starting chemo treatments and I didn't have time to follow up on the phone for an hour. About a month later, I get a cancellation bill for $400 and threatening to send it to collections if I didn't pay it. I called and explained the situation. These heartless bastards didn't care. They said pay or it is going to collections. They were not out silver and offered to go through with the order even though the silver is about the same or a bit lower in price. However, they didn't care. Since Biden is rewarding people with low credit scores, told them that they can refer it to a collections agency. They will not get one dime from me as it was their system that would not accept the payment! Don't use these heartless SOBs for your investments! Sad that they are willing to lose customers over a BS $400 fee!

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Tyler W. – SD Bullion Rep

Hello Steve,

We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.

We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday. In addition, we welcome you to order over the phone if you are having trouble on our website.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Steve Has Earned 3 Votes

Steve A.'s review of SD Bullion earned 3 Very Helpful votes

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