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Steve B.

Bc

Contributor Level

Total Points
83

1 Review by Steve

  • BestCanvas.ca

12/25/20
Verified purchase

DO NOT ORDER FROM BEST CANVAS.CA... I ordered $600 of prints and framed images. They showed up with shipping damage, and some were broken, some were mis printed. I went back and forth for a month they kept asking me for pictures. I sent through e-mail. Then they said it didn't work in e-mail and asked me if I could use a 3rd party transfer site. I did this 2 times. They then informed me that I could destroy all the images with a knife sliced corner to corner and send proof for a refund. I destroyed the entire order and sent In proof. After this they e-mailed me and said they would not issue a refund. So unprofessional save yourself the hassle and order elsewhere.

BESTCANVAS also does not wrap canvas prints with foam in between prints so if you order more then a couple you can guarantee quite a large amount of canvases will have shipping damage.

The metal print that I ordered not only had the corners damaged from not being shipped properly but the print wasn't printed as I placed it and it cut half of my water mark. Also the colour came out "flat" there was no shine or glaze to it at all.

The framed photos are framed with foam with a very thin plastic veneer over it. The "glass" covering is also made from thin plastic, the inside was filled with white particles (life dust) so it was very un appealing and it is backed with cardboard. On top of that all the print underneath has the printer head lines in it... it is such low quality.

I have provided a few pictures of my experience for everyone

Tip for consumers:
They do not package properly for shipping. Also they only take jpeg so a lot of the time image quality comes way lower then your image if you export it out of Lightroom or any other image processing software. I even had prints come one time that had. Green vineyard in the center. When they came back the vineyard was black. The 24x36 canvases were pretty much garbage

Products used:
Canvas prints
Metal prints
Framed photos

Service
Value
Shipping
Returns
Quality

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