I tried to cancel an order that I had made the night before. They website wouldn't recognize an order was ever made, and when I called customer service, they informed me I only have 30 minutes to change my mind. She said it was too far along in the processing to cancel it even though it still hasn't been shipped. What a rip-off. Now I will have to pay for shipping twice to receive, then send it back, and wait another month or so to get a refund. I will be blocking my email from this site.