After numerous phone calls and being put on hold for an hour at a time I realize stub hub does not care about customer service.stub hub emailed me an said there was a glitch in their system but does not understand what doing the right thing is all about! They prevented me from reselling my billy joel tickets, Acknowledging they are wrong but refuse to make it right!Now i understand why there are so many people complaining about there quality of service.there are other sites you can use!i suggest you do