SHAME ON BEST BUY AND GEEK SQUAD! My 82 year old mother has made SEVERAL attempts in store to cancel her Geek Squad plan. Now we find out they actually RENEWED the plan instead of canceling it, she's been paying for nearly another full year! Spoke to a phone agent today and they hung up on me when I asked for a Supervisor! DO NOT EVER GIVE THIS COMPANY YOUR CREDIT CARD INFO! DISGUSTING!