Steve M.

Dont ever do business with Freightcenter or R&L Carriers. Ripoff artists!
I used Freightcenter to ship a crate from Idaho to New Jersey in September. I logged onto my Freightcenter account and requested a quote. I was absolutely truthful in my quote, specifically that the crate was going to be picked up at a business (not residential) and no liftgate was required. We provided the forklift and loaded it onto the truck. I weight the crate so it was spot on. The address was exactly as quoted. The quote came back as $243 so I booked the shipment. Much to my surprise, I see a charge in December (over 2 months after the shipment) from Freightcenter for $208. I logged into my account and see "Additional Charges (High Cost Pickup Area (Correct Pickup Zipcode is *******))". I called Freightcenter to dispute the charges and they agreed the pickup area was not a "high cost pickup area", it is on one of the city's main thoroughfares; Holmes Ave. Even if I had stated the wrong zip code it did not change anything. They also stated that there was nothing they could do since this was a charge passed on to them from R&L Carriers. Both Freightcenter and R&L Carriers refused to refund my money. As mentioned, I did everything by the book on the quote; the weight was accurate, no liftgate was required, and we loaded it onto the truck with a forklift which took literally 2 minutes.

Dont ever do business with Freightcenter or R&L Carriers. Ripoff artists!
I used Freightcenter to ship a crate from Idaho to New Jersey in September. I logged onto my Freightcenter account and requested a quote. I was absolutely truthful in my quote, specifically that the crate was going to be picked up at a business (not residential) and no liftgate was required. We provided the forklift and loaded it onto the truck. I weight the crate so it was spot on. The address was exactly as quoted. The quote came back as $243 so I booked the shipment. Much to my surprise, I see a charge in December (over 2 months after the shipment) from Freightcenter for $208. I logged into my account and see "Additional Charges (High Cost Pickup Area (Correct Pickup Zipcode is *******))". I called Freightcenter to dispute the charges and they agreed the pickup area was not a "high cost pickup area", it is on one of the city's main thoroughfares; Holmes Ave. Even if I had stated the wrong zip code it did not change anything. They also stated that there was nothing they could do since this was a charge passed on to them from R&L Carriers. Both Freightcenter and R&L Carriers refused to refund my money. As mentioned, I did everything by the book on the quote; the weight was accurate, no liftgate was required, and we loaded it onto the truck with a forklift which took literally 2 minutes.