I contacted the company about a hand guard that I'd ordered that was taking a little long to process. I was contacted within hours with a full explanation of a shortage of inventory and said the could cancel my order if I liked. They were expecting a new shipment within a couple of day and I was happy to wait. Chris kept in contact with me over the course of the next few days with status updates and even messaged me about when to expect delivery to my home the day of. Great job! I'll shop with them again!