Steven B.

OMG, I didn't think customer service could be this bad. And I can see here I am far from being the only one! The order page informed me that my delivery would be within 30-40 minutes (the restaurant was a mile away). This kept getting pushed back as they said they were 'locating a driver'. After an hour and a half I called the restaurant, who told me that Just Eats had delivered my order to the wrong address. Half an hour later a driver showed up with a small (and now stone cold) package, and said there was nothing he could do other than show me how to lodge a complaint through my phone, which I did. Six days later I received an email asking me to provide 'photographic evidence' that I had not received my order! No joke! And when I asked them to tell me what their refund policy was they replied that they 'cannot discuss Just Eats' internal policies'!?!

Avoid at all costs! - I can't believe so many positive reviews for this apparent SCAM site are genuine. I have recently purchased tickets from several sites, and whilst I have had mixed experiences, this site was by far the worst. I bought tickets for a football match, received confirmation by email and again in a phone call on the day of the match, and even an assurance in an online chat saying they would be sent soon. Then, when it was impossible to find similar tickets anywhere, I had a further phone call telling me the price was wrong and I would need to pay an additional £100 each as there was a 'technical error' with the price. When I refused, they cancelled my order and pointed to their Terms and Conditions (barely possible to find hidden in link at the very bottom of the screen) that say, while a customer's order is final and non-refundable, they can cancel whenever they like. I have raised this illegal practice with Trading Standards authority and expect them to be closed down shortly. In the meantime do yourselves a favour and AVOID these!