Steven H.

The Summary
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Very incompetent - they do not respond to e-mails, phone call waiting times are horrific, staff are ineffective, complaints you make are "lost", bills are vastly inaccurate and they do not return account credit when you leave. Dealing with them will carry all the ease & success of running knitting lessons for cats. I had to use the CAB to make progress... two years of stress for a one year contract. You will spend a lot of time on the phone, but the benefits are that you will learn how to calculate your own energy bill, you will learn about the rules & regulations of the UK energy sector and how you can benefit from the Ombudsman, CAB & the Scottish court's simple procedure.

The Review
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I left Together Energy in January 2019, sadly, they did not leave me! It took over a year to get my account credit back and exactly one year to get a final bill. It is painful to deal with them, phone calls & e-mails are either ineffective, not answered or ignored. They claim to reimburse credit within 10 days, which is simply untrue, as it was a false promise they made several times in the year after I left them.

Can you believe or trust their bills? My "final" bill showed that they owed me £14, but that was recalculated to show that they actually owed me more than eleven times that amount at above £160. That is 1100% of inaccuracy!

When you battle for a year without success it is obvious you are not going to progress alone against Together Energy. I had to turn to the CAB, who were able to speak with Together Energy and point out the rules they had flouted. They also sought compensation for me and received a commitment to return my £163 account credit plus £75 compensation for their awful service.