- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Yes I ordered from their website and received a defective product. It won't hold a charge. My warranty is pending? My claim is supposed to be answered but that isn't happening. Save your time and money and shop elsewhere. Customer service is terrible. Their product is 0 for 1 for me and I am smart enough not to try again. I will spend time on contacting them and getting what I deserve, but I won't recommend their products or website to anyone. I will scream to anyone that will listen. Don't BUY FROM LELO! I would rather go to a better website, spend my money, and actually receive a working product or at least some semblance of customer service if the product is defective.
Products used:
Neo 2
Steven K.'s review of LELO earned a Very Helpful vote
Steven hasn’t received any thanks yous.
Steven doesn’t have any fans yet.
Steven isn’t following anybody yet.
Empty.
Hello Steven,
Thank you for your feedback.
We apologize for the inconvenience you've experienced with your device, and the delay with the claim process. I would kindly ask you to contact us directly on customercare@lelo.com, and we'd be more than happy to assist you further with your warranty process as soon as possible!
Best regards,
Alex@LELO