Steven S.

This company, ever since they took over removing the garbage from our place of business. Has been *steadily* doing less and less, but charging more and more.
We complained for over 2 years and they would do nothing for us. Spent hours on the phone complaining to customer service. Tried to strike a deal, said look. We don't produce a lot of garbage. If you do pick ups half as often, and give us a bin half the size, and charge us half (they are charging 486 a $#*!ing month btw) we would be ok to continue using them. We were denied. So we got quotes from multiple competitors, every single one of them were LESS than half the price. Ended up going with maple Leaf, who is charging us...get this. 135 a month for doing the exact same thing, but with better customer service. When the cancellation was finally completed and we now have Maple coming in next week. We get an email from Waste telling us they don't want to lose us, and are wondering why ever would we leave. The people managing this company have room temperature IQ. Will *never* use them again. Even if they price matched or went lower, *never* again.