I foolishly ordered something for my elderly dog from these scamming liars. It's something she needs to take daily, (Azodyl) and I needed it quickly, as I was about to run out. I was promised delivery in 3-4 days. Instead, I called, and emailed, and received bizarre, dishonest, contradictory explanations and apologies, and didn't receive the item for four weeks, by which time Id purchased it from another company. They promised me a refund, which they never gave me, and in the end I had to fight the charge through my credit card. It was a nightmare. PLEASE, spare yourself, and buy whatever you need from anyone else. They will lie to your face.