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Ordered several items in early december, showed all items in stock, several days later was notified one of the items was delayed and would arrive by end of month. Was notified again item not available till early new year. Tried to call, no calls accepted only and terrible customer service wannabe agent in India via email. Only bought this junk because Amex Platinum gives me 200 dollars every six months credit with dell *(promotion). Because of this horrible companies lack of customer service and inaccurate website this caused me the credit of 200 as items would have been delivered by end of year. Absolute crap company.
Tip for consumers:
Worst company I have ever dealt with.
Ordered some Merchandise, actually order was in the many thousands. Turns out one of the items was out of stock though it stated "ready to ship". They held the entire order meaning they planned on shipping entire order together when the out of stock item was in stock in several months.
Ordered several other items which showed ready to ship. Never received confirmation or a receipt so I called and was informed again this was an outside vendor, would take more than 4 weeks to receive and no ship date could be confirmed.
This is basically a company that looks for anyway to take your money.
Whom ever the CEO should be fired immediately as well as the entire mid management. I would never recommend using this company to anyone and that is sad because they actually have decent merchandise, its just you cannot get it.
Tip for consumers:
That this is a mismanaged company by a group of young twits that no nothing of value, customer service, logistics or how to run an online business and out source customer service to the Philippines.
Products used:
None
Havracking and shipping information.
Have been selling on Etsy for years. We shipped a package recently. The post office lost package, customer did not take out insurance and we were made responsible even after showing tracking and proof of shipping.
They took money from our account when we did nothing wrong.
IF YOU ARE THINKING OF SELLING WITH THIS CORRUPT ORGANZIATION, think twice.
steve hasn’t received any thanks yous.
steve doesn’t have any fans yet.
steve isn’t following anybody yet.
Empty.
Bought $2,400.00 desk top computer First one out of the box dead on arrival Second one out of the...
Good afternoon Steve. We apologize in advance for your case handling and the shipping experience, we always strive to keep our customers happy with the service and products, and we apologize that we've not met your expectations this time. Could you please share your order number or phone number associated with your account at yourvoice@zgallerie.com? I am happy to help. Adria G