I ordered two printer cartridges from them summer of 2022. They sent the wrong cartridges. I contacted them (via email.they never answer the phone) and they had me photograph them, scan the packing list and email it all back to them. Which i did. They then emailed me a return label which I used to send them back. Now going on 5 months - numerous contacts via email with them over that time. No new cartridges and no refund. Will now take further action against them.