I have been trying to recover my password to gain access to my account. After trying to recover my password, over several days, I wrote TPT an email about this. It's been a week and I have yet to hear from any staff. I have resources that I have collected over several years and it's all being held captive. It's frustrating. TPT is quick to take your business but its assistance is nonexistent. If you have an account here, download everything and make back ups. If you ever lose your password, you will be on your own with all your paid resources somewhere in the ether. Good luck with this shady company and tread carefully.