Stoney L.

I'm completely insulted by the result you and your company has come back with. I had a recorded call with your employee, Terry, that proved an error of major inconvenience on his part. I've spent countless hours of phone energy talking to your staff about how I paid for a Premium Economy ticket and got half of the benefits of it by flying Economy half way. That's absolutely unfair. I have medical reasons for paying for more comfort and had no choice but to fly without it due to your employee's negligence. I had to walk past empty Premium Economy seats towards Economy and sit uncomfortably for 10+ hours. He not only failed to inform me of the Economy flights, he also booked my return flight from another city leaving me to book another flight + hotel for a day just to return home. You then insulted me by offering me a $50 voucher. $50 does not begin to even cover the inconvenience and energy time I have invested with this. I have no choice but to take this matter further by leaving this review, using my social media platform of 44,000 followers and seeking a civil suit to regain a proper reimbursement. Quite unfortunate as I'm traveling soon and really wanted to continue using your services, of which I've kindly recommended several people to already. This situation should've and could've been handled better than this. I've attached a photo of my original ticket purchase for everyone to see that I paid for an Premium Economy ticket but didn't get it the full way. Now I keep receiving emails stating that it was my fault, what poor customer service. As a business owner, you're supposed to provide better service and rectify your wrongs. The call was recorded and proves that I was never informed of the itinerary. I also purchased travelers insurance which didn't offer anything towards my inconvenience. A fair compensation would be to refund the difference of the Economy flights. One thing I know is that when you don't do the right thing, universal law will always prevail.