Stuart H.

Found a drill press that I wanted on toolbarn.com. Their website promised that it would ship in only 2-3 business days. Placed the order on Feb. 20th and received an order confirmation... then I waited... and waited... and waited...

On March 7th, I called their customer service and was told that the item would ship out on March 11th, and that I should receive it no later than March 18th.

Was just told today (March 15th) that the drill press would be shipped from their supplier on April 5th, and that I would be sent a tracking number at that time. If it actually ships (which I HIGHLY doubt), then I probably won't receive it any sooner than April 11th. When I spoke with customer service about my dissatisfaction regarding the complete LIE on their website which claimed it would ship in only 2-3 business days, they simply replied that they "really didn't know what else to say." When I suggested that they provide me a partial credit as a gesture of good faith, they refused.

They clearly care nothing for their customers, and openly admit that their shipping estimates online are completely false. DO NOT TRUST THEM! Shop elsewhere!

I ordered two pier mounts to go with some lights that I had. When the mounts arrived, they were just tossed into a box with no packing material, and more importantly, no mounting hardware, which in my experience they usually should. I decided to find out if they were supposed to come with the hardware so I logged onto the Live Chat on the LightingDirect website. I asked the customer service agent if these pier mounts come with mounting hardware, and he asked me to hold for a moment while he went to check. He came back a few minutes later and said that they DO in fact come with the hardware. I then informed him that my order I just received did NOT include the hardware. He then told me to hold on for one more moment while he checked, and after only about 10 seconds he comes back and changes his mind and says that they don't come with the hardware... Clearly this company doesn't care about providing honest information to their customers. They will tell you what they want to when it suits them. I will not be buying from them again, they are liars.