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Ordered a gown - it was too big. They won't let you do an exchange- you have to return it and place a separate order - problem with that is I had a 20% off code with the first order and they won't honor it with the 2nd order- even though I EXCHANGED it - didn't just return it! Also - BE ADVISED - you dint get a refund - you get a gift card to their site. Problem with that is their sizes are NOT consistent so when I try to use the gift card I'll be screwed again if it doesn't fit. That said - I gave them 2 stars instead of 1 because the gown is beautiful. Just not worth the hassle because of their sizing and their policy about discount codes
Tip for consumers:
Returns are by gift card. If you used a discount code and have to exchange - they won’t let you use the code on the return
Products used:
Evening gown
Sue W.'s review of Emprada earned 2 Very Helpful votes
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