Sunny B.

I purchased a pair of their NXIS Evo Waterproof boots at a 25% discount on Keen's website. Shortly after the warranty period of 1 year, I noticed that the waterproof coating was cracking in multiple places. They are light summer boots, so I may have worn them 4-5 months over those 13 months. I was grateful that they were willing to still consider a warranty claim, which they did and approved. So far so good. But here's the kicker. I expected that they would replace the shoe or allow me to replace it, but no. They provided a store credit for the REGULAR price value of the shoe (before taxes - oh how wonderful it must be to live without having to consider HST) but with the stipulation that anything bought with this store credit had to be bought at REGULAR PRICE ('cannot be combined with other offers, sales, etc... OTHER OFFER? This is not a voucher, this is a warranty case!). So, now if I were to purchase that same shoe, I would have to shell out another $30. Quite frankly, I am not throwing good money after bad and purchase a shoe that already failed me once and I will not do them the favour of buying anything at their hugely inflated prices.

And just as a side note: This shoe now sells at $128, instead of the $158 that I paid.
And that I don't really mind. I bought them at $158 because that's what they were worth to me.
Shame on them for wanting force me to pay $185 for this crap!

And honestly, I hate to say all this. I loved Keens - wore Koven and also Uneek for years (although the first pair also fell apart after a year - thanks to Mountain Equipment Coop and their reliable store warranty, it wasn't a problem). I am done with Keens. Bye, bye.