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I had booked 6 ticket from paytm on 15/12/2022 from Manali to Delhi. I am trying to contact with the driver, but he is not picking up my call. The bus was royal travels they had changed my bus type, and also they sold my ticket to another person and bus was not on time. I had booked semi sleeper Volvo. I had a very bad experience with royal travels even I didn't received my full refund. I would suggest you don't book any tickets from paytm. Red bus is better than paytm.
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