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An update on Barneys - parcel still hasn't left the depot in Sydney and it's been 5 weeks! When I check the tracking I get 'parcel has been loaded on pallet' OR 'parcel has been unloaded from pallet'. Surely Barneys don't employ a forklift driver to just load and unload the pallet all day (would be funny I guess if it wasn't my return in question!).
Will update again as soon as parcel leaves Australia for the US.
Barneys has a fantastic range, slick website and if you know your size precisely and won't need to return an item go for it! However, if you do need to return an item especially from Australia - good luck. It takes forever. Would appear everything goes to a 'depot' in Sydney and sits and sits and sits before it is eventually sent to the US. Has been 3 weeks and my return hasn't left Oz yet! Will be a miracle if it ever gets to its destination and an even bigger miracle if I get refunded.
I tried to purchase a coat on YOOX and was gobsmacked when they added an extra USD152.00 for duties and taxes on checkout when the coat was LESS than AUD1,000.00! When I enquired they said they use 710USD as the 'add taxes point'. All the conversion rates I checked on Google brought my coat in between 945 and 978 AUD. So, if you're shopping internationally watch for this and don't press the 'confirm order' until you've double checked there are no extra charges. This is robbery!
I can't believe the negative reviews for mytheresa as I have been shopping on this site for years and never had a bad experience. They have a fantastic range of goods and the choice of shoes and boots is amazing - always the first place I look particularly for boots and coats. Shipping time to Australia is exceptional and their thorough packaging ensures things get here safely. Really, really like this site!
I have been shopping at Farfetch for about 12 years and apart from a delivery hiccup on one occasion that was eventually resolved by DHL, I have had nothing but absolutely professional service, shipping and delivery. Never had a problem with any of my purchased items - always in perfect condition. Packaging to Australia is always a bit of a concern from some sites but Farfetch uses exemplary packing boxes that guarantee items arrive in pristine condition. This latest shopping experience from 'Julian' in Italy was faultless and my Canada Goose coat arrived at my door super fast. Fabulous price too!
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Hi Sunny,
We appreciate you providing feedback regarding your recent Farfetch experience and we apologize for any inconvenience.
We would love to provide a resolution for this matter so we are sending you a private message requesting additional information. Please reply at your earliest convenience.
Thank you again for your attention to this matter.
Farfetch