Surendra D.

I lost my Honda Amaze car because her team cheated for their own gain during repairing/servicing work.
My car had an accident on the 22nd of August 2020 near Maksi Vaypass, Indore, Madhya Pradesh. I promptly informed my insurance company, Liberty General Insurance Ltd. Following that, the car was towed using Roadside Assistance (RSA) and handed over to Land Mark Honda Showroom for repairs on the same day. I was called to the Land Mark Honda Showroom for the car's repair, and Mr. Sushant Singh shared the claim form and estimate with me via email. After receiving the claim form, I filled it out and submitted it.
After 4-5 days, I called Mr. Sushant Singh to inquire about sharing the estimate with me and the insurance company's surveyor. He informed me that the estimate had not been prepared due to heavy rain at that time. I replied, "Okay.
Mr. Sushant called me after 7-10 days, and during our telephonic conversation, we discussed the following points as detailed below:
- He inquired about my liability, to which I responded that my car insurance provides 100% coverage with nil depreciation.
- He informed me that my car was considered a total loss, and I asked him to please share the estimate.
- I inquired whether an estimate had been prepared, and he confirmed that the repair estimate cost amounted to 3.5 lakh.
- I requested him to share the estimate with me and the insurance company's surveyor.
- He shared the estimate with me and the insurance company's surveyor the next day, and the cost was 4.53 lakh.
- Upon receiving the estimate, I called and pointed out that during our previous telephone conversation, he had mentioned a maximum repair cost of 3.5 lakh. I inquired about the 1 lakh difference between our telephonic discussion and the written estimate.
- Subsequently, I lodged a complaint with customer care (complaint ID *******6788) regarding the disparity in the estimate.
I did not expect this from the brand ambassador of Honda car.
Land Mark Honda Work Shop, Indore Madhya Pradesh.