The 800 number at the bottom of the emails art beads sends out doesn't even work. I have had so many incorrect orders sent to me and then they are out of stock of what I was supposed to get. And they wanted me to go though the trouble of sending back the items that they incorrectly put in my order. I find the fact that you can't reach customer service = very bad business. 50% of the time I have received incorrect orders. FRUSTRATING! And now I have a lost order in the ups/usps system and the only customer service for me to contact is via email which they state can take up to 3 days!