Susan B.

I was worried when AT&T bought DirecTV and sure enough their customer service is IN THE TOILET. We were told we need to wait 9 DAYS for a service appointment! Our bill is close to $200 a month - worse than cable - all for NFL ticket. We kept being told there were no appointments available sooner than 9 days. They could EASILY CREATE appointments if they were willing to pay the techs overtime and they REPEATEDLY IGNORED that point. Oh, and don't trust the call center supervisors who tell you they are going to follow up... because they don't. Directv isn't interested in keeping existing customers, only signing up new ones. Guess they haven't learned the cost of keeping a customer is lower than continually luring in new ones and having them leave.

When I first found ThredUp a few years ago I sent so many friends and co-workers to them. Now I tell them to stay away if they are considering consigning and warn them about inaccurate descriptions and the new restocking fee if they are thinking of shopping. Processing times are ridiculous and there is zero logic to what they accept. I am to the point where I wonder if the people deciding on bags are making off with items. Just one example: I recently sent BRAND NEW in the BOX Cole Haan sandals in the SUMMER they did not accept? (I wonder where they ended up. I have seen similar items on the site for sale.) There were other new and like new items in the bag of high value that mysteriously didn't make the cut. I should have opted for the return unaccepted items for a fee option. They have also been sending items with such an overwhelming perfume odor that the dry cleaner can't even get it out! So now there is a restocking fee if they send you something unusable? They also don't understand sizing. If an item is Petite Sized, it doesn't say S/P on the label. It specifically says PETITES. Good luck getting anyone from "customer service" to acknowledge this or waive the restocking fee. This business idea is still a good one, but boy, are they ruining it. Wondering how long it will be before someone else figures out how to this right.

I placed an order on Dec 6 and got an email that my order had been "dispatched" on ec 6. The tracking info from some independent site said label created for weeks. The contact portal on the site asks you to print out a form and submit it? All the information is in their data base! Repeated attempts to reach them went unanswered until I submitted a dispute with the credit card company. Then magically, I got a response saying they are sending a replacement. NOT holding my breath. Oh well, there will be another Christmas next year for the intended recipient.