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Bought a tree from them that died
For a replacement tree
I have a pending charge for 983.56 showing on my bank. Brooks Brothers claims they have no way to look up and reverse the charge. Also claim everyone works from home which was evident with the noise of a child in the back ground. Matthew and Gering who were supposedly customer service reps were of no help. I would caution people against ever using this store.
Susan C.'s review of Brooks Brothers earned 3 Very Helpful votes
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Empty.
When reviewing the order I got a $16 diacount for shipping, when ordering it disappeared.
I only received 12 out of 20 trees, but my order says fulfilled.
Thank you for the feedback! We're so sorry to hear this!