Yesterday, my toilet wouldn't flush - only toilet in the house. Found Rightio website and gave you a call. Immediately impressed by the friendly welcome. You promised to have someone out to me before 6pm. Engineer arrived at about 5pm and fixed my cistern very quickly. The cord had broken on my bathroom light, so he was working by torchlight, which he took with very good humour. All done in about 30 minutes for less than half the cost quoted by another company.