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Wish I had found this review website before I ordered from custompc.ie. They offered me horrible customer service when a very small mistake in a 600 euro order was made (fault of a website error) and refused to acknowledge their mistake... Constantly tried to say it was my own mistake. Even after supplying them with screenshots of the problem on their website they were adamant that nothing was wrong. Never once did I get an apology after several emails. When I tried to get in contact with someone else at the company, I couldn't. You can't ring anyone and there is only 1 email address to contact through. Be warned when contemplating ordering from them.
Tip for consumers:
Double check all options on the website, since you can't order over the phone. There are errors in the order page and variant options. If you miss small details like I did and try to bring it to their attention, you will be bombarded with arrogant responses that there is nothing wrong except your own stupidity when placing the order.
Susan M.'s review of CustomPC.ie earned 8 Very Helpful votes
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I was genuinely shocked and disappointed by an email response to a returns request I...
I have purchased computer parts worth 426 euros an my desktop RGB was not working. I have raised...
We have provided evidence to you confirming the item your ordered. This evidence included the order log and the product item log as well as screenshots. We have also pointed out to you that you received a confirmation email 7 minutes after you placed your order detailing the item ordered. There was no price difference between the 2 case styles. We have also offered to change the case for you. There was no error on our website and this is backed up 100% by the logs and by your own order confirmation email. We cannot accept that we have made an error when all of the evidence is to the contrary. We can only offer to fix your issue. You however stated in your first email that you did not want us to do this. We are not obliged to offer to change the case style. We however as a matter of customer service offered to do this. Our website is about options. You make the selections from the drop down menu and these selections create the PC to your exact specification. As we have over 20,000 options on the website. Yes errors can happen. However no error has taken place here. The evidence does not backup your claim and even offering to chance the case has resulted in more emails from you blaming the website for your error. Can we fix the issue... YES ( we offered to change the case style to the Elite 120). I do not know what else you expected us to to do other than to offer to change the case style for you. I am sorry you are not happy with the service provided. I have personally replied to 6 of your 7 emails as you were nothappy with the original reply from our customer service desk. You have then taken issue with myself so again I apologise for your unhappiness. Please also let me remind you that you state you provided email shots of the website error. We have received no such screenshots. The only evidence provided in this issue has been by us. David B