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I returned 2 items totalling over $3,100 on 12/21/23 and still do not have my refund. My order for 2 LV bags labeled "final sale" was mistakenly placed 11/19/23 (I hit "buy" instead of "apply coupon"). I notified them immediately of my error, then fought with them for 4 weeks to get a return slip. I returned the items on 12/21/23 and as of 1/13/24 do not have a refund! I've been emailing them because there is NO PHONE NUMBER to talk to a human.
STAY AWAY!
Tip for consumers:
It would’ve been helpful to know that they have no phone number for customer service and that incompetence, deceptive business practices, and possibly language barriers prevent me from getting the appropriate help and responses.
Products used:
I purchased previously owned Louis Vuitton bags
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They sent me a return label to give them a good review, after I did they received my return and...
Lord and Taylor online store doesn't fulfill orders but gladly takes your money. It's pathetic...
