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I was intrigued by their beautiful clothing and the offering of a summer sale. As a first time customer, I carefully read their sizing and ordered 3 pieces. Two items did not fit my body shape correctly, the third was not as vibrant as photographed. When I went to process a return, I discovered, 4 clicks deep, the following return policy:
We provide refunds on full-priced merchandise that is not discounted by a promotional code, coupon code or special sale pricing ending in $0.99 or $0.97. All eligible returns must be received within 30-days of purchase. Please review our Return Policy for more considerations.
So my first time purchase, tempted by their astonishingly good sale, basically bit me in the butt as I cannot return for refund. Not really interested in a store credit, as companies who bury their policies so deeply and whose policies don't really reflect industry standards don't deserve my money.
Tip for consumers:
Their return policy is EXTREMELY limited. Be sure to find it (many clicks deep in the site) and read it thoroughly.
Products used:
None - The distressed jeans distressed further when I sat down. The top pulled at the buttons even though I ordered based on the measurements provided (I am busty). The dress is ok, but not thrilled with the color in person
Susan S.'s review of Joyfolie earned a Very Helpful vote
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Hi Susan, Our refund policy is available on every page, as well as, throughout the entire checkout process. We are sorry to hear these were missed during your shopping experience. Discounted purchases are eligible for store credit if you want to try a new style. Our team would be happy to assist!