Susan S.

I receive a pair of Neiman Marcus Cashmere Collection Full Pant in a size Medium. They were beautiful, roomy and super comfy. I was in love. I could have easily worn a small, but the Med were fine. I wore them twice. Once in the evening, and then again in the morning as I lounged. We were planning a vacation to St. Barts in the caribbean and wanted to take them, so I decided to read the label, knowing they would need to be dry cleaned but looked for any added instructions. They were $315.00 and I loved them and feeling indulgent in the price for my Christmas gift from my generous husband. When I looked at them b4 taking them to the cleaners, I noticed a rip about about 2 inches long in the bottom area and a lot of "nubbing" in the inner leg area. The rip showed the seam was defective where the thickness stopped for about two inches, then started again. The lack of seaming apparently made the cashmere weak and caused it to rip. Again, they were loose, so no pulling on my part. The nubbing that would need to be shaved off should not have happened in two wears lasting a total of hours. What REALLY disappointed me, and caused me to write this review is not the fact that I received a defective item. That happens, and I can understand that. What I do expect is for a company, especially a luxury upscale company as Neiman Marcus to stand behind their brand. Did they? NO. The offered no replacement or refund. But was a defective item. Nope, no refund or exchange. I was given 30 days to return when they were shipped. Not arrived. But shipped, and this was over the holiday delays. But the fact they were a Christmas item, and ordered in advance, but by the time they were ordered, opened and worn, and discovered the rip, it exceeded the 30 days. (30 days at Christmas?) No other high end store does this. Not Nordstrom, Revolve, Lulu Lemon, Harrods, even Amazon allows returns...but Neiman Marcus was firm in that decision. "NO EXCEPTIONS" --- Are you kidding me? After many,many VERY expensive purchases to this store and to see the the integrity and customer service of this store on returning a defective item, will have us choose elsewhere. After exhaustive efforts with a supervisor and the discussion of disputing with my CC, I received half off, but had to keep the defective product. But I didn't want money. I wanted a quality cashmere lounge pant that was $315.00 that should not disintegrate after one mild wearing and a high end company that stood behind their product. We are very disappointed with a high end department store that we admired and gave our business ot that we USED to shop at. No more. Neiman Marcus, do better. To much competition these days and our loyalty to you just did a 180. In the end, it's fairness, integrity and the ability to stand behind your product. It's not all about the money, half off BS...just do the right thing.

I ordered a pair of boots for a trip, but received two inexpensive bags. There is no way to contact ALDO and ask for help. The phone number gives three choices, which did not apply. Chat is a bot and basically gave the same options. I had no information on how to even return the unwanted bags. I re-ordered the boots, received an order confirmation then disputed the original charge, as that was my only option. Re-ordering was a mistake. They have my 2nd order of these boots that I have been charged for, not shipped for over a week with no information as to why. Ugh! I really wanted the boots. I thought I would try to re-order one more time and if I could successfully see a ship date, I would know the previous order had been stuck somewhere "out there" - Another mistake. I re-order, and get sent a confirmation and with a delivery date. Yay! But in checking back, the tracking shows "not shipped" They have not arrived on the delivery date and not shipped? Three times ALDO, three charges ALDO and I have 2 cheap vinyl bags I did not order. It looks like I have to dispute two more charges as ALDO does not engage in any type of communication. No other retailer has this type of non communication, from Neiman Marcus, Nordstrom, or Amazon.
ALDO, you must do better. You just lost another customer and bad reviews can't help your brand much. So frustrating.