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DO NOT ORDER FROM THIS COMPANY! Glasses USA has not provided glasses in 6 month and they refuse to refund my money. I have do call them over 9 times attempting to get glasses made or a refund. I ordered 2 pair. They told me the package was lost in the mail. Today they told me one pair was lost in the mail, the other pair was never made because the frame is out of stock. I originally ordered these glasses in Dec. 2018. As of April-26-2019, still no glasses and no refund. The company service representatives have told me 4 different stories. They cannot escalate to management.
I Ordered 2 pair of glasses from GlassesUSA Dec, 2018. As of April 26,2019, I have not received glasses as promised and the company refuses to refund my money. They have told me 4 different stories including lost packages, frames out of stock, etc as to why they cannot fulfill my order yet 6 months later they refuse to refund my credit card as well. Fraudulent company. DO NOT ORDER FROM GLASSESUSA!
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Trying to speak with anyone concerning my order and its delay was impossible. While i was able to...
Dear Susan,
We're sorry to hear that you have experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that we are still waiting for you to reply to our email regarding this most recent order. We will send it to you again in the event you did not receive it.
Yours truly,
GlassesUSA