Suzanne K.

I had the same experience as the person who just wrote a negative review. I purchased 3 sets of pillows from the White Company 3 weeks ago and I have been chasing and chasing for them to pick up the merchandise. I have had to stay home multiple days because DPD just never picks up the merchandise and I have to chase the White Company to ask where they are - and explain that I have to go to work and cannot stay home all day waiting for the courier, and they keep saying they'll look into it and email me back. I never hear back, and the cycle continues - I then call again and they "rebook" the courier, who never shows up. I have a flat in London and explain that I do not have the space for the boxes, and I would like to be refunded - and therefore get the charge off my credit card. Despite how inconvenience I have been, the White Company has offered nothing other than to keep rebooking the courier. This is the poorest customer service I have ever experienced. I would recommend anyone to take your business elsewhere! There are plenty of great companies out there who treat their customers with much better care and service.