My first order was on 8/2018, there was a delay in the delivery but they let me know. I had so many compliments from so many people how beautiful my hair was. I ordered the wig in a custom size which was part of the reason for the delay. The wig was beautiful, the color was not exactly as it appeared on the website, remember this is a picture and lighting etc can change it. If you order a lot of wigs like I do, you eventually understand that. I am sure it takes a lot of trials to get wig colors right. I loved the wig so much, I ordered 2 more but asked for a few changes, no dark roots, swiss lace and a discount for ordering 2. They explained they didn't have swiss lace, if I like the color I shouldn't change it because they cant guarantee the tone would be the same and they would give me 20% off my order. We emailed back and forth because they were asking very specific questions to be sure my order was exactly what I wanted, which I appreciated. I placed my second order on 11/2019 and was thrilled with both of my wigs! I am getting ready to order 2 more wigs now. As I said, I have ordered many wigs over the years, from different places and would absolutely without hesitation recommend you order from best lace wigs.