I WILL NEVER DO BUSINESS WITH SEARS AGAIN.
TERRIBLE CUSTOMER SERVICE- BASED OUTSIDE USA. TERRIBLE QUALITY CONTROL ON KENMORE REFRIDGERATOR. 1st Refridgerator was delivered in October and immediately made a loud sound like a helicopter taking off. After spending hours on phone with over-seas customer service, a new refridgerator was ordered. Sears rescheduled delivery 3 times.
2nd refridgerator arrived damaged; scratched, bent inside and out. Clearly used, not new. I immediately call customer service requesting to order a different model and was told that was not possible because it was over 30 days from delivery of original refridgerator, AND, no refund was possible for same reason. How is any of this my fault? Never have I spent so much money and had such a bad customer service experience. The only option they gave me was to reorder the same refridgerator and hope that the 3rd time is a charm. So many hours, so much frustration in trying to resolve this issue.
In this case we have already sent the return label to you by email and will issue the refund after we received your return parcel. Please kindly understand.