s w.

Ecommerce businesses beware! Interparcel provides false delivery times at booking. I have twice made international bookings with them with an estimated delivery time frame of 5 -7 days and then the parcel hasn't even left Australia within that time frame. When i complained to customer service because we lost customers and had to issue refunds, they informed me that there is a footnote at the end of the booking process (which is not clearly visible unless you click on it) that delivery can take longer (10-20 days). I have lost two customers now due to this and will never use interparcel again. They don't refund you when they mess up either. STAY AWAY