Syl H.

Last year I found Free People. I loved the store and went a bit crazy. Well, that was until I had the worst experience returning something.

I returned something last year. I shipped the return back after bot liking the quality of boots and tennis shoes I purchased.
Free People said they received one of the items in the box, but could not locate the second item. I won't go into all the detail, however, I finally got it taken care of and thought it was over. My credit card was charged a few days ago by Free people and I haven't shopped there since last year. I won't shop there after the horrible experience I had returning the shoes.

I contacted free people about the charge. They stated they never recieved the pair of shoes last year and charged me again.

I went through my Free People expenditures last year and found that they charged me twice on an online order. They also charged me shipping on orders that were over 400.00.

If you have ever shopped at Free people online, please check your bank statements and look for repeated charges in the same amount within two or three week period after the original amount was charged. I have all my reciepts in email. I was able to compare all the charges.

If they're doing this to me, they've gotta be doing it to everyone. So dissapointing.

Urban outfitters owns Free people. They also own Anthropologie. If you shop at any of these retailer, check you credit card statements.