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I was booking a hotel stay, after submitting the payment info received a message that the payment did not go through so I enter the payment info again, received two booking confirmation emails for the same stay and was charged twice. They refuse to cancel the one booking, sent me an email offering 10% return with an audacity telling me that this is not a lot of money. Clear scam!
Sylwia B.'s review of Trip.com earned 2 Very Helpful votes
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Hello Sylwia B.,
Thank you for raising this concern. We apologize for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Kindly send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
March
Trip.com