Tabitha C.’s Reviews of AppliancePartsPros & more

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Appliance Parts

12/22/22

I ordered an element for my stove. I put in the model and serial number for my stove. They sent me the element. I opened it to realize that the element didn't even match my other elements. I put the element back in the box. I paid to send it back to them. Then today, I received an email and said that I will not be able to get a refund because the part had been installed. How could I installed the part when the element didn't even match. Now I am out $189 plus the shipping fee that I had to pay to ship it back. Beware, because I feel that they just ripped me off on something that there was NO possible way that I could have installed it. The wiring and everything didn't match!

Tip for consumers:
Beware. If the part is not correct, they will not give you a refund. They will say that you installed the part.

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I ended up ordering a new stove because of businesses like this.

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Jenny H. – AppliancePartsPros Rep Over a year old

Hello Tabitha,

I apologize your repair did not go as expected. As of 11/22/2022, we have issued a full refund of your order in the amount of $182.04. Please allow 3-5 business days for the refund to post to your account.

Kind Regards,
Johnny
Customer Correspondence Team