J T.

On 03:22/24 before the movie started I called Fandango to get a refund on one of four tickets that I erroneously purchased. When I called and by the time the person answered it was a few minutes before the movie had started. After I explained the situation to Veronica and she looked me up after putting me on hold it was 7:00, the time the movie was scheduled to start. When she got back to me she told me that she could not reimburse me because "the movie had started". I explained that the movie had not started and it was showing previews. I hoped the Fandango representative would understand the mistake made when the extra ticket was purchased but she did not. I asked to speak to a supervisor and after a few minutes on hold, I explained the situation and he "put me on hold", only to hang up on me. I called back and asked to speak to Zack (supervisor) and I was transferred to him only for him to tell me that he could not refund me "as the movie had started". I hoped that Fandango would understand the innocent mistake, but instead they chose to rip customers off. I am not buying any more tickets from Fandango anymore and do yourself a favor and avoid any problems by buying your tickets directly from the theater itself.