Tamara R.

I received a Kindle fire as a Christmas present. It was not charging properly. I contacted Amazon and they immediately sent out a replacement and the necessary paperwork to return the damaged Kindle. The contact person was pleasant, thorough and helpful. It was easy, painless, and quick. I love my Kindle Fire. I order a lot of books and music through this company and am never disappointed. They want to make sure your order is delivered promptly in excellent condition. They certainly have earned my customer loyalty!

My experience has been a nightmare. I ordered two dresses and paid for custom fit. The gold dress came as advertised but the orange evening gown is completely ruined. It was not made custom fit at all. I gave the exact same measurements as the gold dress. It came looking like it was a size 26! I wear a US 16 or 18! I was told to take it to an alterations person and I did. I paid $112. For the alterations and it still does not fit properly because it is impossible to get the ribcage area to work with the jeweled bodice. I have now paid almost $300. ($184.98 for the dress and $112. For alterations) for a dress I still can not wear. The event I bought it for has passes and I had to wear a different dress. I will not shop with this company again. This is too bad as I had selected several others for future orders. Please let me know how I may be reimbursed in some way!