Tammey L.

I've been using PicMonkey for years. I loved it in the past, so I upgraded. It use to work great. I pay for a yearly subscription. I still love the tools BUT they're ALWAYS having issues, not working. That has been a big problem this year. I don't know why. When I try to have issues resolved through a representative, they don't get resolved. And it takes days of back and forth e-mails with them to get nowhere. One time I even had one of the representatives get pretty snarky with me. After many days, the tools start working again but they're temperamental. You have to be patient. As you use the tools, some of them take a while to apply. I have the most issues with the cloning tool sadly because it's one of my favorite tools. I use the clone tool and that just pretty much crashes it. My laptop is a fairly new gaming laptop and the diagnostic we did with the PicMonkey rep showed that it was working perfectly fine. So they wanted me to use a different browser. I didn't want to but I did. That did not resolve the issues. When I told them I just want my money back for the remainder of the year they told me no. I will not be renewing with them next year.